Frequently Asked Questions (FAQ)
Ordering and Payment
What payment methods do you accept?
We accept the following payment methods: Google Pay, Apple Pay, Visa, Mastercard, Maestro and American Express.
Are my payment details secure?
Yes, all transactions are protected by SSL encryption, ensuring the security of your personal and payment data.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at contact@zafyo.com or call us at +61 2 7226 5002.
We process orders quickly, so changes or cancellations are not guaranteed, but we’ll do our best to assist you.
Shipping and Delivery
How long does shipping take?
Our order processing time is 1–2 business days. Once shipped, delivery usually takes 4–6 business days via local courier. Delivery times may vary depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on all orders with no minimum purchase amount.
How can I track my order?
Once your order is shipped, we’ll send you a shipping confirmation email with a tracking number. You can use this number to track your order on our Track My Order page or via the courier’s website.
Do you ship internationally?
Currently, we only ship within Australia.
Returns and Refunds
What is your return policy?
We have a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be in the same condition as received—unworn or unused, with tags and in their original packaging.
How do I initiate a return?
To start a return, contact us at contact@zafyo.com. We’ll provide a return shipping label and instructions on how and where to send your package.
Do you cover return shipping costs?
Yes, we cover return shipping costs for all returns.
When will I receive my refund?
Once we’ve received and inspected your return, we’ll notify you of the approval. If approved, you’ll be refunded on your original payment method within 10 business days.
Product Information
Are your products covered by a warranty?
We’re proud of the quality of our products. If you encounter any issues, contact us and we’ll be happy to assist.
How should I care for my products?
Care instructions are included with each product. If you have specific questions, don’t hesitate to reach out.
Contact & Customer Support
How can I contact you?
You can reach us via:
Email: contact@zafyo.com
Address: 55 John St, Northbridge, WA 6003, Australia
Phone: +61 2 7226 5002
What are your customer service hours?
Our customer support hours are Monday to Friday from 9:00 to 17:00 (WA time).
We will respond to your request within 12 hours.
Miscellaneous
Do you offer gift cards?
We do not currently offer gift cards. Check back in the future for updates.
How can I subscribe to your newsletter?
You can subscribe by entering your email address in the subscription box at the bottom of our website. Stay updated on new products and special offers!
Is my personal data safe?
Yes, we take your privacy seriously. For more information, please see our Privacy Policy.
Do you have a physical store?
We are currently an online-only retailer. All our products are available for purchase through our website.
Contact Us